Refund policy

If you are not 100% satisfied with our product, we will create a solution for you. You can return most products within 30 days of receiving it (with the exception of custom pyrography pieces). We will send you a return label and you will receive a refund* minus a shipping and handling fee of $9.95.

*Returns are applicable only for USA orders. We do not currently ship internationally. Please email support@thesojournerswares.com and provide your full name, order number and reason for your return and we’d be happy to assist you.

**Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@thesojournerswares.com.

Cancel an Order

Unfortunately once your order is processed it cannot be cancelled as it’s already on its way to being shipped. Nevertheless, if you email us within 12 hours after you place your order to support@thesojournerswares.com, there is a slight chance we can cancel it in time! If your order is processed and on its way to you and you’d like to return it, you can write RETURN TO SENDER on the package (without opening it) and have it sent back to us for a refund minus a $9.95 shipping and handling fee. Please email us at support@thesojournerswares.com if you’re in this situation.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions

Unfortunately, we cannot accept returns on sale items, gift cards, or custom pyrography pieces.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.